Frequently Asked Questions

Thanks for your interest in Splendid Supply Co. If you’re in need of assistance, please take a moment to review our Frequently Asked Questions. For more information, or if your question is not answered on this page, please contact us and we’ll get back to you as soon as possible.

 

GENERAL

Will sales tax apply to my order?
Yes, we are required to collect sales tax of 7.625% on any order shipped to addresses within our home state of Minnesota. This will automatically be calculated at checkout.

What payment methods do you accept?
For your security and ours, we accept credit cards and debit cards exclusively through Paypal.

May I post photos of your products on my blog or other site?
Product images on this site may be used without a request being made in writing with proper credit to this site, as long as it is used in direct connection with marketing the products in shown. They may not be used to promote another business or claimed as your own. Any images with credits attached do not apply to this policy, and you must seek permission from the copyright owner.

Do you offer discounts?
From time to time, we do offer storewide or category-wide coupons. These coupons will be advertised through the site on a gold announcement strip at the top of the page. Coupons may not be retroactively applied to past orders, and may be limited to select items. Only one coupon code may be used per order.

Do you offer gift wrapping?
The bulk of our assortment comes in a box for gifting, complete with ribbon and crinkle fill. Our rubber stamps, however, do not come wrapped.

 

SHIPPING

How quickly will my order ship?
All of our products are made to order, but most will ship within 3 to 4 business days with an additional 2 to 5 business days for delivery. During some peak shopping seasons, particularly between Cyber Monday and Christmas, shipping times may take longer, and we ask that you plan accordingly. In the event that the product purchased is backordered and will delay shipment considerably, we will contact you with the estimated ship time and give you the opportunity to cancel the order.

Do you ship internationally?
At the moment, we only support shipments to the United States, Canada, Australia, and the United Kingdom. Please note that import duties, taxes, or any other charges are the buyer’s responsibility and are not included in the item price or shipping costs. Please contact your country’s customs office to determine what additional charges may be applicable.

What does shipping typically cost?
If you’re within the United States, it’s free! And yes – on every product, every day. For our international friends, we offer a greatly discounted shipping rate to save you money.

What if my order arrives damaged?
If your order is damaged in shipping, you must notify us within two business days and provide us with a photo of the damaged product so we can file a claim and have it replaced.

 

PRODUCTS

Why are the colors on the product different than the colors seen in the product photography?
While we take every effort to ensure colors are as accurate as possible, there may be slight variations between your final physical product and what you see on the screen. Here are some possible reasons why there may be a difference in color:

  • Monitors display colors differently which may account for some variance.
  • Monitors and printed materials also mix colors in different ways, which also can lead to inconsistencies.
  • Different materials absorb inks in different ways, resulting in slight shifts in color.
  • Different products use different printing methods, and each process may result in slight color variation.

Do you offer refunds or exchanges?
All orders are non-refundable and non-exchangable unless your items arrive damaged or defective. We must be notified about any orders damaged in shipping within 2 business days, and a photo of the damage must be included so we can file a claim for a replacement. If an item is defective, the item must be returned to our manufacturing team for an inspection and potential replacement of the same product and design.

There’s a typo on my personalized product. May I have a refund or replacement product?
In the interest of getting your orders out to you as quickly as possible and to keep prices low, we only offer proofs as an add on to any order. One proof must be ordered per personalized item. If you order a proof, you acknowledge that your order will be delayed by approximately two business days for proof turn around, plus any additional time between proof delivery and your approval. If you waive a proof, your order will be processed more expediently, however, while we strive for order accuracy, you acknowledge that you will be liable for any personalization errors that arise. As a courtesy, we will be happy to provide a coupon code for a replacement at 50% off retail.